Implementation Specialist III

TRC Companies • Melville, NY

257d • $66,747 - $86,154

About The Position

This position supports the TRC implementation of residential energy efficiency and the Home Performance program on Long Island. You draw on your related industry experience to include residential weatherization, HVAC/heat pump systems, installation practices and procedures, and project coordination experience to ensure consistent program implementation and trade ally (partner) support. Your strong time management skills, ability to prioritize, effectively communicate, and professionally represent our electric utility client allow you to succeed in our multi-faceted environment. The selected candidate focuses on meeting and exceeding key performance indicators and directly impacting the program's success. You support daily program operations and serve as a resource for participating partners. Applicant will serve as liaison with dealer/distributors, manufacturer's, local management, planning, and internal program teams. In this role you will conduct project document submittals and assist with project processing and provide partner support with project document submittals and Manual J reports. Additionally, you will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. Finally, you will interface with program design and planning teams to ensure accurate application version deployment, partner communication, and database management.

Requirements

• Ability to create and present customer educational documentation related to program participation to multiple demographic communities.
• Understanding of technical documentation and equipment such as HVAC and related systems.
• Basic understanding of building science, HVAC principles and practices, including common equipment & controls and industry best practices.
• Ability to learn technical information and basic calculations as they apply to HVAC sizing, selection, and installation.
• Ability to evaluate weatherization projects for additional energy efficiency opportunities.
• Ability to learn, understand and apply energy efficiency principles and mathematical models.
• Microsoft software experience, including Word, Excel, Outlook, PowerPoint.
• Must be able to travel throughout the service territory as needed.
• Must be available off hours and weekends as needed to support events on an as-needed basis.
• Ability to create presentations and related program collateral to review with clients, and industry trades.
• Strong written and verbal communication skills.
• Ability to multi-task to support concurrent priorities.
• Aptitude to effectively communicate, schedule meetings, and track tasks through completion.
• Proven ability to perform well in a team environment.

Nice To Haves

• Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education.
• Demonstrated success in developing and maintaining customer, client, and vendor relationships with a high level of satisfaction.
• Professional presence with desire to improve processes and exceed program goals.
• Experience with using modeling industry software and/or Manual J software.
• Strong time management skills and a demonstrated ability to work independently and as part of a team.
• Aptitude for Microsoft Dynamics or other related CRM software.
• Aptitude for Microsoft SharePoint.
• Possess current industry certifications or training.

Responsibilities

• Supporting the implementation and integrity of Home Performance and combination projects by understanding and application of principles, concepts, practices, and standards.
• Providing timely partner support with commitment to customer satisfaction.
• Participating in internal and external trainings.
• Participating in marketing events and program collateral development.
• Working with internal teams and partners to facilitate project submittals and review of documentation required for processing and project completions.
• Supporting weekly Open House events.
• Presenting program details to audiences for recruitment, training, and participation requirements.
• Working with our utility client to ensure the program meets all contractual obligations with high customer satisfaction.
• Utilizing our customer relationship management (CRM) database for project reviews and processing requirements.
• Using data analyst skills to identify trends and develop practices for efficient and accurate project processing.
• Identifying and attending industry functions and meetings for recruitment and awareness efforts.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree