Implementation Specialist - Casino Table Game (Las Vegas)

Human Resources Department - NRT Technology Corp.•Las Vegas, NV

72d

About The Position

NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond. We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com Reporting to VP, Field Operations, the Implementation Specialist’s primary mandate is to coordinate implementations and ensure all customers are informed about and upgraded to the latest compliant versions of applicable software in an effective and timely manner. The Implementation Specialist is expected to: Possess a strong technical background with customer service experience Coordinate implementations at customer sites at a national and international level

Requirements

A proven track record of successful project implementation in a software or systems environment; international implementation experience preferred
Excellent organization, written and client facing skills
Thorough knowledge of MS Office
Ability to travel as required

Nice To Haves

Formal training in Project Management methods and techniques considered an asset
Previous casino/gaming experience considered an asset
PMP Certification desired or equivalent project management experience

Responsibilities

Initiate, plan, execute, monitor & control and close new implementations and additions to existing installations at client sites
Develop implementation plans in conjunction with internal and external stakeholders
Implementation scheduling, including resource requirements, allocation and responsibilities
Record all projects in the Project Calendar and update as required.
Works closely with the Field Technical Services manager to schedule resources for implementations
Establish communication plan to all relevant stakeholders
Translate firm sales orders into implementation plans
Convene, lead or participate in project meetings that involve client representatives, internal staff and third parties, from operational staff level to senior executive management
Execute implementation closure by conducting debriefings with both internal and external stakeholders
Request, monitor and analyze reports from trainers and technical staff
Track and manage the resolution of outstanding issues or requirements
Recommend process improvements based on industry best practices or experience with other clients
Other projects/duties as assigned by manager