Implementation Request Writer Senior SME

By Light Professional It Services-posted 7 months ago

Senior

Fort Meade, MD

Professional, Scientific, and Technical Services

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By Light is hiring an Implementation Request Writer Senior SME located in Fort Meade, MD. This position involves processing Implementation Requests (IRs) from the DoD MIRA tool from inception through to delivery to the Implementation Operation Center (IOC). The IR writer will identify, resolve, and provide options to resolve and/or escalate implementation activity issues to leadership that could affect the project schedule. The role requires coordination with Engineers, Implementation Leads, PMs, and others to ensure proper completion of the IR, tracking IR status, and updating necessary information in the MSS. The IR writer will also work closely with the IR requestor to analyze, review, and assist in the IR process, ensuring all content is acceptable for processing.

Processes Implementation Requests (IRs) from the DoD MIRA tool from inception through to delivery to the Implementation Operation Center (IOC).
Identify, resolve, and provide options to resolve and/or escalate implementation activity issues to leadership that could affect project schedule.
Be available via phone or email to respond to questions from PMs, IOC, Logistics, Engineers, and IR Leadership on ongoing activities.
Coordinate with Engineers, Implementation Leads, PMs, and others for properly completing the IR.
Ensure IR status is tracked and available to all stakeholders in the MIRA tool.
Update MSS with required information as appropriate.
Coordinate with Logistics personnel on equipment material assigned to the IR via the warehouse management system (WMS) tool.
Frequently review the IR writer tools to ensure all detailed steps of IR processing are adhered to and receive quality review prior to submitting to the IOC.
Work closely with the IR requestor to take the draft IR through the process, analyze, review, and provide Implementation Request (IR) Writer assistance to Government, DoD employees, and contractors.
Access the Warehouse Management System (WMS) tool to validate installation materials are available in the warehouse.
Ensure all content is present from the IR requestor, collaborating with the requestor until a satisfactory IR is accepted.
Recommend resolution of issues to ensure the IR content is acceptable for processing.
Prepare, review, and deliver required reports and updates to the IR reference guides for the IR requestor and for the IR writers.
Provide project support for reviews, conferences, briefings, and associated meetings.
Provide recommendations for planning, organizing, managing critical aspects of the development, production, and/or deployment of capabilities.
Develop data collection methods and tools to ensure the process is working and provide updates when changes occur.
Work with other IR writers, Government Leads, MIRA developer, the Warehouse, and management to ensure the constant flow of IRs regular and expedite IRs.
Answer questions, resolve issues, and escalate problems to the PM as required.
Attend weekly meetings with the PM, IOC, and associate IR writers.
Participate in the IR writer teams bridge daily, all day.
Review and act on IRs in draft and work updates to IRs leading to finalizing the IR for delivery to the IOC.
Work within the IR Writer email box acting on emails as required.

Education: HS diploma.
Performed in a lead role working DOD projects, scheduling, planning, metrics, reporting, tracking, and presenting metrics to senior leadership.
Experienced in a lead role working directly with the Government and US Military members.
Experience: Seven (7) years relevant general experience in IT.

Prior military experience/experience working DoD project.
Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

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