Implementation Project Specialist

Safeguard Global

8d•Hybrid

About The Position

Ready to join the future of work? Become part of a remote and hybrid first, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎 Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩 The Implementation Project Specialist will act as primary point of contact for clients during the implementation process, working closely with our internal operational teams as well as partners across the globe to ensure client requirements are met. The Implementation Project Specialist is not just an expert in EOR processes but the owner of the client implementation, ensuring all onboarding requirements are captured, tasks are completed timely, and the client is prepared for go‑live of their worker(s) or project. The Implementation Project Specialist maintains full ownership of an assigned book of business. This includes accountability for project delivery, stakeholder coordination, and risk identification. Your role focuses on structured project execution, proactive coordination, and delivering a smooth and consistent client journey while escalating risks or complexities as appropriate.

Requirements

MUST HAVE: Experience in Implementation, onboarding, project coordination, and/or client success
Foundational knowledge of EOR operations, global employment, or HR processes
Demonstrated ability to manage multiple tasks, deadlines, and stakeholder communications
Strong organizational skills with a high degree of accuracy and attention to detail
Excellent communication, negotiation, and interpersonal skills
Ability to work collaboratively in a cross-functional team
Exceptional problem-solving and decision-making abilities
Strong written and verbal communication skills

Responsibilities

Serve as primary point of contact during the implementation process for new and existing clients, delivering great experiences for client stakeholders.
Own and maintain project plans tailored to the client’s needs.
Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards.
Collaborate with internal Operational teams as well as external partners to support timely and smooth implementation.
Ensure set up and adoption of all Safeguard Global technologies and applications.
Provide platform training sessions to ensure clients have a solid understanding of features and functionalities for our applications.
Work closely with Client Success to share client knowledge and ensure a smooth transition into go-live.
Collaborate with Sales, Service Delivery, and Client Support stakeholders to identify and implement process improvement or corrective action where needed.
Work closely with Sales to ensure a smooth and detailed client handover into Implementation
Ensure accuracy and timeliness of go‑live forecasting, collaborating closely with internal teams to maintain transparent and reliable delivery projections.
Achieve go‑live targets for assigned book of business, monitoring project plans and workstreams to ensure progress aligns with business expectations and operational forecasts.
Meet operational responsiveness targets by ensuring timely updates, fast turnaround on client questions, and proactive communication throughout implementation.
Drive strong client satisfaction outcomes, measured by CSAT/WSAT scores, survey feedback, and associated operational metrics

Benefits

Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

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