Implementation Project Specialist

Fiserv • Berkeley Heights, NJ

77d • $66,000 - $105,600 • Onsite

About The Position

The Client Implementation Project Specialist at Fiserv plays an essential role in delivering our debit product solutions to our valued clients. This position requires partnering with multiple teams within the organization and external clients, spearheading key activities to ensure the installation process is completed on time and in accordance with client requirements.

Requirements

• 2+ years of experience in project management.
• 2+ years of experience in client services/relationships management.
• 2+ years of experience using MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
• Excellent organizational skills with attention to detail.
• 2+ years of experience managing implementation tasks and ensuring project completion.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.

Nice To Haves

• Bachelor's degree in a related field and/or equivalent military experience.
• 3+ years of experience in the financial services industry.
• Understanding of Digital Channels, online/mobile banking, and Electronic Payment products.

Responsibilities

• Act as the primary project contact for clients and internal groups.
• Guide projects from original concept through final implementation, collaborating with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary and update plans accordingly.
• Work with clients to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion meets client requirements.
• Develop and maintain professional client relationships and manage expectations regarding live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Collaborate with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purposes.
• Ensure adherence to quality standards and review project deliverables.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our EAP.
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program where you can exchange points for a variety of rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through our Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree