Implementation Project Manager

Intertek•Austin, TX

About The Position

A highly motivated individual to manage, coordinate, train and execute multiple technical implementation projects for new and existing clients. You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items. Intertek Alchemy (alchemysystems.com) provides a complete training, reinforcement, and compliance solution that assures manufacturing workforces have the right knowledge and confidence to perform their job correctly and efficiently. Alchemy partners with companies of all sizes to consistently engage their workforces and build a strong culture of safety and quality. More than 5 million workers at 1800+ clients use Alchemy's integrated programs. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek’s People Assurance team provides range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.

Requirements

Bachelor's degree (B. A.) recommended but not required.
Knowledge of APIs, integrations of HRIS, SSO, and an understanding of interface design
Strong Excel and data-oriented aptitude
Completion of a project management PMP, CAPM, or communications related college program
5 years related experience or training or equivalent combination of education and experience
A minimum of 5+ years project management experience
5 years of Customer Service/Client relations experience

Nice To Haves

Bilingual preferred (Spanish/French/German/Portuguese)

Responsibilities

Demonstrate expertise in project management
Conduct customer facing Kick off calls
Manage deliverables & timelines of the project – self and customers
Simplify complex information for understanding
Exhibit critical thinking and problem-solving skills
Flexibility
Trouble shoot issues, identify solutions and provide recommended course of action for customer
Plan and execute the overall implementation for multiple small to large scale accounts
Identify client’s roll out plan based on their specific needs and recommend the best practices to ensure a smooth and successful implementation
Safeguard customer satisfaction through prompt and professional communication including calls, emails, and follow-up timeliness with clients (internal and external)
Manage competing deadlines and continually manage multiple project expectations with key stakeholders simultaneously
Practice sound judgement and decision-making skills when working with customers, team members, and other departments
Host internal Kick off Calls, and train on basic product functionality
Work with Sales Account Executive(s) and Account Manager(s) to Schedule Kick-Off Call
Order, configure, and ship hardware and software (this does not require knowledge of any development language)
Create and customize new client sites based on the client’s preferences and products sold
Track all implementation tasks in NetSuite
Manage time and prioritize project task requirements and issues
Schedule and coordinate customer training with Alchemy Learning Team
Communicate and escalate any implementation road blocks to Team Lead, Director of Implementation and Learning, and any other appropriate internal partners
Work with cross functional teams to resolve any roadblocks to ensure a successful implementation
Use product knowledge expertise to troubleshoot common product issues general PC errors
Prepare, review and ensure accuracy of technical documentation for internal and external use