Implementation Project Manager

BuildOps•Los Angeles, CA

7h•$105,000 - $140,000•Hybrid

About The Position

About BuildOps BuildOps is on a mission to modernize the trades by building the only all-in-one management platform designed specifically for commercial contractors. We help our customers operate more efficiently, connect their teams, and deliver world-class service to their clients. At BuildOps, we call our team members Builders—innovators who take ownership, build with purpose, and deliver results that make a lasting impact. The Role As an Implementation Project Manager (PM) at BuildOps, you’ll act as the General Contractor (GC) of our customer implementation projects—leading cross-functional teams, managing timelines, and ensuring successful onboarding of our largest Enterprise and Strategic accounts. While your primary focus will be on our top-tier customers, you may also support projects in our Corporate and Mid-Market segments as needed. You will be the central point of coordination—bridging the gap between BuildOps teams, our customers’ leadership, and external stakeholders (including private equity firms, consultants, Value Added Resellers (VARS), and customer SMEs). Your goal: deliver a seamless implementation experience that drives adoption, satisfaction, and measurable business outcomes.

Requirements

4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment.
Proven track record managing complex, multi-phase implementation projects with enterprise customers.
Exceptional communication and stakeholder management skills—able to interact confidently with executives, consultants, and technical teams.
Strong organizational and planning skills; you can juggle multiple projects and maintain attention to detail.
Comfort working cross-functionally in a fast-paced, high-growth environment.

Nice To Haves

PMP, CSM, or similar certification is a plus.

Responsibilities

Project Leadership & Planning Act as the General Contractor (GC) of your implementation projects—owning scope, timeline, communication, and delivery.
Work with the sales team to review sales artifacts and ensure all relevant customer information is transferred to the implementation team.
Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria.
Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders.
Schedule regular project calls with customers and internal teams to track progress and address issues.
Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst, etc.) based on project needs.
Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables.
Communication & Stakeholder Management Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants during implementation.
Collaborate closely with BuildOps’ internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience.
Create and distribute regular internal and external status reports summarizing progress, risks, and next steps.
Build trusted relationships with executive stakeholders, driving accountability and clarity throughout the project lifecycle.
Risk Management & Continuous Improvement Work with the implementation team to identify risks early and escalate issues internally or externally before they become blockers.
Champion best practices and process improvements to drive efficiency, scalability, and customer satisfaction.
Act as a culture carrier—modeling what it means to be a Builder at BuildOps: resourceful, collaborative, and customer-obsessed.

Benefits

Generous equity grant, become an owner in our company!
Macbook computer provided
A comprehensive benefits package
Flexible PTO and hybrid work schedules
Work from home stipend
Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events like BBQs and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers