KorTerra Inc-posted 9 days ago
Full-time • Mid Level
Hybrid • Chanhassen, MN
51-100 employees

At KorTerra, we’re on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference. We are seeking a customer-centric, energetic, and highly motivated individual to join our team as an Implementation Project Manager. This individual is responsible for giving new and existing customers world-class experience as they begin or expand their relationship with KorTerra. The Implementation Project Manager will work with customers, sales, and support technicians to understand and deliver timely solutions that best fit the customer’s needs. This individual is a great communicator, a customer advocate, and possesses an understanding of both our software and the industry to guide customers towards the best possible solution during the implementation phase.

  • Work with customers to identify their needs and come up with creative solutions to solve them.
  • Assist customers on the setup, configuration, and use of the KorTerra software suite.
  • Communicate with Developers, CloudOps, and Support on highly technical issues and situations.
  • Translate complex technical issues and situations to non-technical individuals.
  • Perform database queries and provide technical expertise.
  • Troubleshoot a wide variety of technical issues.
  • Log and track support issues through resolutions.
  • Provide online training and product demonstrations.
  • Other duties as assigned.
  • Technical degree or equivalent work experience required
  • Strong verbal and written communication skills
  • Strong organizational and project management skills
  • Excellent customer service attitude
  • Ability to identify problems and actively seek solutions
  • Ability to multi-task and superior problem-solving skills is essential
  • Self-motivated, ability to work independently and perform well as a member of the KorTerra team
  • SQL query knowledge preferred
  • SQL query knowledge preferred
  • Medical, Dental and Vision Insurance
  • Flexible PTO Program
  • Paid Sick and Safe Time
  • Flexible Spending Accounts
  • 401k with company match
  • Life Insurance, LTD, and AD&D Insurance
  • Monthly company events
  • Hybrid and flexible work schedule
  • Professional development stipend
  • and much more!
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