Implementation Project Manager

Andgo Systems

5h•Remote

About The Position

At Andgo, strong customer relationships are foundational to our success. The Implementation Project Manager plays a critical role in delivering successful customer implementations by understanding customer challenges, driving solutions, and enabling adoption of Andgo’s optimized workforce solutions within the enterprise healthcare marketplace. This hands-on role drives project ownership, technical problem-solving, and customer adoption, ensuring projects are delivered on time, within scope, and aligned with customer outcomes. The Implementation Project Manager executes established delivery practices while contributing feedback that helps improve how implementations are delivered over time. Success in this role is measured by delivering projects on time, within scope, and enabling successful customer adoption and operational outcomes. This role reports to the Team Lead, Implementation and collaborates cross-functionally to ensure successful customer implementations.

Requirements

Strong collaborator who works effectively across teams to maintain alignment
Results-oriented with strong ownership of project outcomes
Passionate about solving customer problems and delivering value
Excellent communicator who listens actively and adapts communication to different audiences
Self-driven and continuously looking for ways to improve delivery and customer experience
Demonstrated empathy for users and customer operational realities
Growth mindset with a desire to build expertise and expand delivery skills
Experience working in a B2B SaaS implementation or project delivery environment
Proven ability to manage projects involving multiple stakeholders
Working knowledge of project management methodologies and delivery frameworks
Ability to manage time and resources effectively in dynamic environments
Experience coordinating data, configuration, or system integration projects
Strong understanding of software systems and implementation practices
Ability to travel up to 10% of the time

Nice To Haves

Experience working with healthcare or complex enterprise customers is preferred; experience within the manufacturing industry, particularly in scheduling, operations, or workforce management, is considered a strong asset as Andgo expands into new verticals
PMP, CAPM, or other project management certifications
Experience implementing workforce management or scheduling software
Experience working with analytics or large data platforms
Experience supporting process or delivery improvement initiatives
Experience in manufacturing, logistics, or other shift-based operational environments with complex scheduling needs

Responsibilities

Lead multiple concurrent implementation projects from kickoff through go-live and transition to Customer Success using established implementation practices and delivery standards
Develop and manage project plans, timelines, scope, and deliverables
Monitor project health and proactively communicate risks, issues, and mitigation plans
Drive alignment across customer stakeholders and internal teams to maintain delivery momentum
Ensure projects progress smoothly by escalating risks and blockers as needed
Configure customer environments with guidance from established best practices and internal subject matter experts as needed.
Translate customer operational requirements into effective Andgo solution configurations
Coordinate integration and data validation activities with internal and customer technical teams
Troubleshoot implementation challenges and guide customers toward effective solutions, leveraging internal expertise when needed
Deliver training and onboarding sessions for project team, training team, and administrators
Support customer change management activities to drive successful adoption
Ensure customers are positioned to realize value from the platform following implementation
Capture customer feedback and implementation learnings to inform delivery and product improvements
Provide feedback and insights to support improvements in delivery workflows and implementation practices
Contribute to evolving implementation tools, templates, and processes
Continuously develop implementation expertise and seek opportunities to expand delivery and technical capabilities

Benefits

Remote-Friendly: Work from anywhere in Canada.
Health & Dental Benefits: Comprehensive health and dental coverage.
Professional Development: Budget for professional development to help you grow in your career.
Vacation: 4 weeks of vacation to recharge and relax.
Statutory Holidays: 12 recognized holidays country-wide + 2 bonus flex days
Flexible Hours: Flexible working hours to suit your lifestyle.
10% Time: Opportunity to work on side projects of your choosing.
Home Office Setup: Budget to set up your home office.
Great Team: Collaborative and supportive team members.
Impact: Opportunity to make a significant impact in the healthcare industry.