Implementation Project Manager

BillingPlatform-posted 4 months ago

$110,000 - $150,000/Yr

Full-time • Mid Level

101-250 employees

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As an Implementation Project Manager at BillingPlatform, you will lead customer-facing implementation projects that are critical to our clients’ success and to BillingPlatform’s growth. You’ll drive delivery excellence across the full implementation lifecycle—ensuring projects are on time, on budget, in scope, and designed for long-term customer adoption and value realization. This role requires balancing program governance, customer success, and technical delivery oversight. You’ll coordinate with our customers, partners, and internal Professional Services, Product, and Sales teams to deliver high-quality outcomes that align to best practices in billing, invoicing, collections, and revenue recognition.

Lead end-to-end project management for BillingPlatform implementations, driving delivery against scope, schedule, and budget.
Define and manage project governance structures, including Steering Committees, Delivery Assurance checkpoints, and partner/customer accountability models.
Proactively identify risks and issues; create mitigation strategies and escalate as needed.
Act as the central point of contact for customer stakeholders, ensuring alignment on goals, requirements, and deliverables.
Partner with third-party system integrators and consulting firms, providing oversight and enforcing BillingPlatform’s Delivery Assurance standards.
Facilitate executive-level communication, reporting project health, milestones, and risks.
Coordinate requirements gathering, validation, and traceability to ensure business goals are met.
Partner with Solution Architects and Consultants to confirm solutions align with BillingPlatform best practices and product capabilities.
Ensure revenue recognition and compliance considerations (e.g., ASC 606/IFRS 15) are incorporated into project design and delivery.
Work with Sales during scoping to ensure accurate estimates and clear handoff into delivery.
Collaborate with Product Management to escalate configuration challenges, evaluate product gaps, and recommend roadmap items.
Contribute to continuous improvement of PS methodologies, tools, and accelerators.
Support recruiting, onboarding, and mentoring of Project Managers and Consultants.
Promote a culture of collaboration, accountability, and continuous improvement within Professional Services and across partner ecosystems.

Bachelor’s degree and 4-6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems.
PMP, CSM, or comparable certification preferred.
Demonstrated experience leading large-scale enterprise projects, including those involving system integrators or partner-led delivery.
Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project).
Strong understanding of billing, invoicing, collections, and revenue recognition processes.
Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams.
Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions.
Self-motivated, independent, and possessing the ability to learn quickly.
Ability to travel up to 25%.

Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers.
Medical insurance coverage is effective on the first day of employment.
401(k) match that is 100% immediately vested.
Discretionary and charitable time off program.
Home office setup allowance, if fully remote.

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