Implementation Project Manager 1

Nelnet • Atlanta, GA

476d • $52,000 - $55,000

About The Position

The Implementation Project Manager I at Nelnet Business Services is responsible for assisting with multiple projects that are typically multi-departmental and regulatory in nature. This role involves clarifying project requirements, managing timelines, and ensuring successful partner implementations. The position requires a strong focus on communication, organization, and the ability to advocate for customer needs while building relationships with clients.

Requirements

• Bachelor's Degree in related field and/or commensurate experience.
• 2-4 years of experience in a system analyst and/or software implementation role.
• Project management experience is a plus.
• Experience preferred with SQL, HTML, XML.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Project).
• Excellent organizational skills.
• Attention to detail with high quality standards.
• Ability to handle stressful situations and effectively work under pressure and timelines.
• Excellent interpersonal and verbal communication skills (in person, e-mail and by phone).
• Excellent written communication skills.
• Ability to build consensus and cooperation.
• Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
• High standards for productivity using effective organization, time management and prioritization skills.
• Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.
• Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team.
• Positive with a can do attitude.
• The ability to follow projects through to successful completion.
• Ability to maintain a good working relationship with peers and internal contacts.

Responsibilities

• Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary.
• Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set.
• Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result.
• Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.
• Document all communications, actions plans, processes, issues and problems thoroughly and professionally.
• Assist in coordinating, leading, and attending project meetings and other meetings as requested.
• Conduct requirements review and configure system setup as needed.
• Conduct online training with institutions, instructing them on all aspects of the products they are implementing.
• Assist in creating and implementing efficiencies in processes as identified during projects or process reviews.
• Assist in developing workflow, processes and procedures for new products or services.
• Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates.
• Understand customer implementation business needs, advocate for customer priorities and build relationships with customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous earned time off
• 401K
• Student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree