Implementation Project Manager 1

Nelnet-posted about 1 year ago
$52,000 - $55,000/Yr
Full-time • Entry Level
Olympia, WA
Credit Intermediation and Related Activities
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The Implementation Project Manager I at Nelnet Business Services is responsible for assisting with multiple projects that are typically multi-departmental and regulatory in nature. This role involves clarifying project requirements, managing timelines, and ensuring successful partner implementations. The position requires strong organizational skills and the ability to communicate effectively with various stakeholders to deliver projects that meet customer needs.

  • Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary.
  • Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set.
  • Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result.
  • Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.
  • Document all communications, actions plans, processes, issues and problems thoroughly and professionally.
  • Assist in coordinating, leading, and attending project meetings and other meetings as requested.
  • Conduct requirements review and configure system setup as needed.
  • Conduct online training with institutions, instructing them on all aspects of the products they are implementing.
  • Assist in creating and implementing efficiencies in processes as identified during projects or process reviews.
  • Assist in developing workflow, processes and procedures for new products or services.
  • Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates.
  • Understand customer implementation business needs, advocate for customer priorities and build relationships with customers.
  • Bachelor's Degree in related field and/or commensurate experience.
  • 2-4 years of experience in a system analyst and/or software implementation role.
  • Project management experience is a plus.
  • Experience preferred with SQL, HTML, XML.
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Project).
  • Excellent organizational skills.
  • Attention to detail with high quality standards.
  • Ability to handle stressful situations and effectively work under pressure and timelines.
  • Excellent interpersonal and verbal communication skills (in person, e-mail and by phone).
  • Excellent written communication skills.
  • Ability to build consensus and cooperation.
  • Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
  • High standards for productivity using effective organization, time management and prioritization skills.
  • Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.
  • Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team.
  • Positive with a can do attitude.
  • The ability to follow projects through to successful completion.
  • Ability to maintain a good working relationship with peers and internal contacts.
  • Medical, dental, vision, HSA and FSA
  • Generous earned time off
  • 401K/student loan repayment
  • Life insurance & AD&D insurance
  • Employee assistance program
  • Employee stock purchase program
  • Tuition reimbursement
  • Performance-based incentive pay
  • Short- and long-term disability
  • Robust wellness program
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