Doordash-posted 5 months ago
$89,300 - $150,000/Yr
Full-time • Mid Level
Los Angeles, CA
5,001-10,000 employees
Food Services and Drinking Places

We are looking for a Customer Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.

  • Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
  • Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
  • Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those goals
  • Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
  • Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption
  • 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
  • Outstanding written and oral communication skills
  • Detail-oriented, strong critical thinking and problem-solving abilities
  • Strong project management experience
  • Comfortable working in a fast-paced, startup environment; highly collaborative
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
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