Implementation Partner - Enterprise Accounts

Hi Rasmus•Nashville, TN

8h•$65,000 - $85,000•Remote

About The Position

Innovation 🧠 – We embrace creativity and seek better solutions. Integrity ⚖️ – Honesty and trust guide everything we do. Collaboration 🤝 – Together, we achieve more. Growth 🌱 – We’re committed to personal and professional development. Empathy ❤️ – We prioritize understanding and human connection. You will lead complex onboarding projects for large ABA and multi-site organizations. This role blends workflow consulting, project management, technical implementation, and multi-stakeholder coordination. 📍 Location: Fully remote 💼 Reports to: Director of Customer Success ⏳ Job Type: Full-time 💰 Compensation: $65,000 - $85,000 You build credibility quickly with a wide range of stakeholders, from frontline users to executives. You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies. You’re analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements. You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts. You’re comfortable with technical topics like integrations, data flow, permissions, or system configuration. You produce crisp documentation and can present ideas clearly in written and verbal formats. You communicate with polish and empathy across departments and levels of seniority. You collaborate effectively with cross-functional teams to drive impactful results and meet client’s high priority needs.

Requirements

Experience leading complex implementations or operational projects
Strong project management capabilities
Experience with enterprise clients, healthcare, education, or multi-site operations
Ability to map, document, and improve workflows
Strong presentation skills, including executive communication
Comfort working with system configuration or integrations
Excellent organization, documentation, and time management
Ability to balance strategic thinking with hands-on execution
Thrives in a culture of feedback and continuous improvement

Responsibilities

Lead structured implementation projects for enterprise organizations
Build and manage detailed project plans with timelines, milestones, and risk tracking
Align clinical, operational, administrative, and IT teams around a shared rollout strategy
Coordinate with Sales, Product, Engineering, and Data internally
Guide enterprise customers through change management
Engage in continual learning of our products, with a thorough understanding of its capabilities
Document and analyze customer workflows
Configure the platform to meet organizational goals
Advise customers on governance, permissions, and system-wide decisions
Recommend workflow improvements and best practices tailored to large orgs
Support integrations (SSO, data pipelines, or scheduling/billing sync)
Translate technical requirements between customer IT teams and internal engineering
Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
Deliver targeted training for leadership teams and super users
Prepare enterprise customers for a smooth handoff into long-term Customer Success
Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
Identify risks or recurring patterns from onboarding cycles
Share insights with Product and Engineering

Benefits

100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
Professional development opportunities
Room for growth within the company
Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space