Implementation & Operations Manager

Sonio-posted about 1 month ago
$100,000 - $125,000/Yr
Full-time • Entry Level
Boston, MA
51-100 employees
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The Implementation Project Manager will play a critical role in leading the successful onboarding of the Sonio reporting software to new clients. This role combines project management, customer success, and technical insight to deliver an outstanding client experience from contract signature to go-live and handover.

  • Own the full implementation process: planning, coordination, timelines, and risk management
  • Act as the main client-facing PM during onboarding, aligning expectations on both client and Sonio sides
  • Build strong product knowledge across software, clinical use cases, and system architecture
  • Translate client needs into clear actions for product and engineering teams
  • Collaborate with AMs, product specialists, and solution engineers for smooth delivery
  • Bridge communication between clients and internal teams to align on scope, timelines, and deliverables
  • Use technical skills to solve common onboarding issues or escalate when needed
  • Define key KPIs and analyze usage data to track readiness and success
  • Ensure a smooth go-live and transition from Sales to Account Management
  • Focus on client value, adoption, and satisfaction
  • Help build scalable onboarding processes and documentation for future clients
  • We are looking for someone with a first experience in project management
  • You take initiative and don’t wait around to solve problems — you just do it.
  • You work well with others, and you’re not afraid to challenge ideas to make things better.
  • You’re comfortable talking to clients, handling requests, and managing tough situations calmly.
  • You’re independent, reliable, and know how to move things forward without being micromanaged.
  • You anticipate what’s coming and make sure everyone’s aligned through clear communication.
  • You’re hands-on, practical, and always ready to roll up your sleeves to make things happen.
  • ⚕️Health Insurance (Medical plan, vision, dental) - up to 30,000$ per year + FSA & HSA
  • 👵 401(k) - up 4% of your salary matched
  • ⛑️ Life Insurance - covering 2 times your salary, up to $200k
  • 🐣 An attractive Parental Policy for primary and secondary caregivers
  • 🏝️ 20 PTO + 1 week offered between Christmas and New Year
  • 🖥️ Offices in Boston (HQ) & New York (incl. free breakfast, drinks & gym)
  • ⏰ Flexible hours & remote policies
  • 🚎 Commuter Benefits
  • ✈️ One offsite per year in France & regular team building with US team
  • 🚀 Ongoing trainings and continuous opportunities for professional growth and development, specifically unlimited access to coaching
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