Implementation Manager

Comcast-posted 2 months ago
$81,126 - $121,689/Yr
Full-time • Mid Level
Denver, CO
Telecommunications
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As an Implementation Manager, you will lead the onboarding of high-impact, non-standard telecom solutions for enterprise customers. You'll work cross-functionally to assess operational impacts, ensure readiness, and guide teams through successful delivery. This role is ideal for someone who thrives in complexity, excels in documentation and communication, and enjoys being the go-to expert for large-scale implementations.

  • Manage the complete life cycle of moderately-to-highly complex projects, including planning, execution, and closeout.
  • Develop budgets, timelines, and track progress to ensure planned results are achieved on time.
  • Coordinate cross-functional teams including warehouse, NOC, and other operational groups to ensure readiness and alignment.
  • Conduct impact assessments to identify non-standard elements and ensure proper implementation.
  • Create and manage documentation, checklists, and artifacts to support onboarding.
  • Facilitate project meetings and maintain clear communication with stakeholders.
  • Monitor project status and provide updates through briefings and reports.
  • Apply risk management and contingency planning to proactively resolve challenges.
  • Act as a single point of contact for project status and stakeholder engagement.
  • Support 10+ concurrent onboarding projects, each with unique customer requirements.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Strong documentation and organizational skills.
  • Excellent verbal and written communication.
  • Proven project management experience.
  • Background in high-level, complex telecom implementation projects.
  • Previous experience as a Customer Project Manager (CPM) or similar role.
  • Experience with onboarding and operational planning for large enterprise customers.
  • Ability to identify and manage non-standard solution components.
  • Best-in-class Benefits to eligible employees.
  • Support you physically, financially and emotionally through the big milestones and in your everyday life.
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