Implementation Manager

Sirona Medical-posted 3 months ago
$110,000 - $135,000/Yr
Full-time • Mid Level
San Francisco, CA
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Sirona Medical is seeking an Implementation Manager who will play a pivotal role in orchestrating customer success by driving the seamless execution and implementation of our innovative radiology solutions for our valued clients. In this integral position, your creative mindset and adaptability will be paramount as you collaborate closely with clients and internal stakeholders to craft and tailor solutions that not only meet but exceed customer expectations. This role can be remote working out of the United States.

  • Serve as the main point of contact for the successful implementation of our radiology solutions in practices of all sizes, guiding the process from contract execution to Go Live and stabilization.
  • Develop and execute strategic project plans that serve as not just milestones but gateways to client satisfaction and enduring partnerships.
  • Collaborate effectively with cross-functional teams, including Sales, Product Development, Customer Support, and Integrations, to ensure a seamless integration process and uphold client satisfaction.
  • Anticipate and adeptly navigate potential project risks, proactively identifying challenges and presenting creative solutions.
  • Conduct regular status meetings with clients and internal teams, providing clear and concise updates on project progress.
  • Establish and nurture strong relationships with key client stakeholders, serving as the primary point of contact throughout the implementation process.
  • Coordinate the product release process as it pertains to client stakeholders, ensuring timely and high-quality solution releases that meet end users’ needs.
  • A proven track record of successfully managing large-scale projects (5+ years), with a primary focus on healthcare technology implementation.
  • An in-depth understanding of the radiology field and a keen awareness of the unique challenges associated with implementing technology solutions in this domain.
  • Extensive experience in stakeholder management, with the ability to navigate and influence at all levels (executive, end user, etc.).
  • Strong problem-solving skills, with the capacity to think strategically and make data-driven decisions.
  • PMP certification
  • Previous experience with PACS implementations is highly preferred
  • Previous experience in a startup or fast-paced environment is highly preferred
  • Stock Options
  • Unlimited PTO
  • Medical, dental, vision insurance
  • Life insurance
  • Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc
  • Dynamic role–technological innovation is at the core of our business
  • Growth and learning opportunities from a startup environment include working closely with an international team of scientists, engineers, platform architects, programmers and professionals
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