Implementation Manager

About the position

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

Responsibilities

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations

Requirements

• Bachelor's degree or higher
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

Nice-to-haves

• Familiarity with SQL, Salesforce, and other Software-as-a-Service
• Commercial Real Estate background

Benefits

• Medical, dental, & vision insurance coverage
• Hybrid 3 days in office policy
• Flexible Spending Account
• Paid Parental Leave
• 401(k)
• Company sponsored commuter benefits
• Flexible time off policy
• Catered lunches and snacks
• Monthly wellness reimbursement