Implementation Manager

Corcentric-posted 3 months ago
Full-time
Hybrid • Downers Grove, IL
501-1,000 employees
Professional, Scientific, and Technical Services
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As an Implementation Manager at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will lead customer through solution implementation following our implementation methodology, with a focus on achieving business objectives, being ultimately responsible for successful outcomes. You will apply your technical, product and business knowledge to drive the implementation process and strengthen customer relationships.

  • Delivering projects on time and within budget to meet revenue attainment goals
  • Establishing project governance and reporting mechanisms
  • Setting communication cadence, leading program status meetings and customer executive steering committees
  • Managing associated tasks and budgets, driving internal and external resources, addressing issues, anticipated dependencies, and potential delay, as well as identifying and pursuing escalation paths to achieve resolution
  • Ensuring cross-functional coordination and communication to streamline customer efforts and avoid duplicate efforts, redundant or superfluous workflows
  • Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies
  • Achieving customer success and satisfaction by developing a thorough understanding of the customer's business objectives, effectively communicating objectives internally, ensuring high quality deliverables, and prioritizing excellent customer relationship management
  • Utilizing customer insights to strengthen relationships by expanding our footprint of products and services
  • Challenging functional and technical teams to provide the best solution, not necessarily the easiest solution
  • Establishing and communicating best practices for project management, leading collaboration across practice area Project Managers
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