Responsible for coordinating and collaborating with multiple internal and external stakeholders to grow revenue and ensure client satisfaction through seamless onboarding and integration of new merchants.
Onboard new mid-market to large enterprise merchant clients by ensuring the coordination and execution of activities with multiple Huntington and third-party vendor stakeholders.
Manage client expectations throughout the onboarding process, providing clear and concise communication.
Manage workstreams across all project phases, including Discovery, Data Specification Review, Software Development, System Configuration, Testing, Project Management and Implementation.
Develop and manage comprehensive project plans, track deliverables, and maintain consistent communication with clients, vendors, and internal stakeholders, utilizing team resources where appropriate.
Configure and customize products and services to meet client specifications, ensuring a high-quality, integrated experience.
Proactively identify and resolve issues, escalate where necessary, and implement effective solutions.
Build positive connections with internal and external partners, becoming the trusted expert.
Convey complex concepts clearly and persuasively to diverse audiences, both technical and non-technical.
Drive continuous improvement to align with evolving product needs and optimize customer interactions.
Analyze business processes and map them efficiently, ensuring smooth functionality.
Recommend policies and procedures to benefit and improve the implementation process.
Act as the primary point of contact, providing expert support and fostering strong partnerships with product stakeholders across departments.
Partner with operations and technology teams to guarantee seamless implementations and swiftly resolve any integration issues.
Identify, troubleshoot, and test system configurations and processes to resolve issues.
Navigate strategic shifts and changing priorities with agility and leadership.
Perform other duties as assigned.
Bachelor's Degree
10+ years of merchant services industry experience in implementations, conversions, relationship management, and/or project management.
Ability to lead projects, influence multiple constituencies and focus teams from different departments and companies on accomplishing shared goals to meet client needs.
Experience in a client-facing role with a project management focus.
Understanding of payment processing and associated products.
Produce high-quality work independently and collaboratively, meeting deadlines consistently.
Prioritize tasks efficiently, juggle multiple commitments, and communicate needs effectively.
Possesses excellent written and verbal communication skills, demonstrated through previous experience.
Strong analytical and problem-solving skills, evidenced by previous achievements.
Adaptable and self-motivated with a commitment to continuous learning.
Ability to work collaboratively in cross-functional teams.
Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.
Demonstrated ability to present to senior executives.
Willingness to travel as needed.
Persuasive communication skills, with a knack for sales messaging.
Outstanding ability to forge and maintain trust with key stakeholders.
Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.