The Implementation Manager functions within the Implementation Team. Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation. Drives key decisions and assures a best-in-class solution is delivered on time and within budget. Manages the activities of all Implementation Project Team members - both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.). Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc. Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks. Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner. Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met. Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate. Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant.