Implementation Manager

Allied Solutions-posted 3 months ago
Full-time • Mid Level
Carmel, IN
1,001-5,000 employees
Administrative and Support Services
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The Implementation Manager serves as the Project Manager for implementing new clients, additional products to current clients and data processor conversion. They must serve as the liaison between Clients, Allied Field Staff, and Operations to ensure the accurate and timely implementation of new clients, products, and services.

  • Lead project management for new account implementations using project management methodology in order to onboard new accounts, products, and services within the established service level expectations, which ultimately leads to client satisfaction and cost benefits to Allied.
  • Proactively own and manage multiple high-visibility and high-profile client and field relationships during implementations with the utmost professionalism in order to establish and meet client expectations by protecting Allied's brand and for increased client satisfaction.
  • Understand, prioritize and drive resolution of issues that may arise in implementation through hands-on involvement and highly effective communication between responsible parties for the purpose of holding self and others accountable, and to drive timely project implementation.
  • Prepares, distributes, provides regular status updates to client and appropriate departments in written and verbal form, and maintains all project documentation using project management methodology to ensure all relevant items are communicated and documented for historical reporting measures.
  • Collaborate with departments such as: Account Management, Insurance Applications, Insurance System Solutions, LSPD Communications, Information Technology, Client Product & Financial Management, and Lender Administration to ensure the Project Plan aligns with the UniTrac set-up to meet the needs of the account and Allied.
  • Recognize and resolve systemic issues to prevent them from repeating.
  • Travel as needed.
  • Other duties as assigned.
  • Bachelor's degree required; or equivalent combination of education and experience.
  • 5 - 7 years related experience.
  • Medical, dental and vision insurance coverage.
  • 100% company-paid life and disability coverage.
  • 401k options with company match.
  • Three weeks PTO by the end of the first year.
  • Career growth opportunities.
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