Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation. Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. Maintain consistent, proactive communication with clients throughout the implementation journey. Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery. Problem Solving & Cross-Functional Collaboration Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes. Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency. Process Optimization & Feedback Loops Collect client feedback and analyze implementation trends to inform continuous improvement initiatives. Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks. Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes. Compliance & Documentation Ensure all implementations adhere to regional and international payroll compliance requirements. Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes. Facilitate a structured handover to Account Management and Customer Success team's post-implementation. Why Papaya Global? Join a rapidly growing, mission-driven company at the forefront of global payroll innovation. Work with a dynamic team passionate about redefining how businesses manage global talent. Enjoy a flexible work environment, competitive compensation, and a culture that values growth, collaboration, and impact.