Customs Goods LLC-posted 17 days ago
Full-time • Manager
Carson, CA
251-500 employees

The Implementation Manager is responsible for onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. The Implementation Manager will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support.

  • Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
  • Develop detailed project plans, timelines, and milestones.
  • Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service.
  • Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency.
  • Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
  • Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows.
  • Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
  • Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.
  • Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred).
  • 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment.
  • Strong understanding of WMS, TMS, EDI, and related logistics technologies.
  • Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana).
  • PMP or Six Sigma certification is a plus.
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