Implementation Manager

FOLD HEALTH • Palo Alto, CA

1d • Remote

About The Position

Fold Health is hiring an Implementation Manager to own enterprise go-lives for value-based care organizations. You will manage the full implementation lifecycle for ACOs, MSOs, IPAs, and risk-bearing provider groups deploying Fold’s care orchestration platform. This role reports to the Director of Implementations.
You will typically run 2–4 concurrent implementations. Success is measured by on-time go-live delivery, customer adoption rates, time-to-value, and implementation quality scores.

Requirements

• 5–7 years in healthcare technology implementations, professional services, or customer-facing delivery
• 3+ years implementing enterprise software platforms for ACOs, MSOs, IPAs, or provider groups
• Experience with value-based care, risk-based arrangements, or population health
• Proven ability to manage complex, multi-stakeholder implementations
• Strong communication with clinical and operational leaders
• Change management experience in healthcare settings
• Can build process while delivering results in a fast-moving environment
• ~25% travel for go-lives, kickoffs, on-site support
• US work authorization

Nice To Haves

• EHR integrations: Epic, athenahealth, eClinicalWorks, Elation
• Healthcare data standards: HL7, FHIR, ADT feeds, claims data
• Clinical background or direct experience with care management and quality performance teams
• Offshore/distributed engineering team experience
• Quality performance: HEDIS, Stars, MSSP, MA, Risk Adjustment
• PM tools (Wrike, Asana, Smartsheet, Jira) and CRM systems (Salesforce, HubSpot, ZenDesk)

Responsibilities

• Manage full lifecycle from kickoff through go-live and stabilization
• Lead Sales to Implementation handoffs, ensuring complete, efficient knowledge and relationship transfers
• Primary customer contact during implementation; own timelines, milestones, deliverables
• Coordinate go-live planning, war rooms, and post go-live support
• Ensure operational, clinical, and technical readiness: workflows, staffing, training, EHR integrations
• Oversee data onboarding (claims, ADT, roster, EHR data); validate data quality before and during go-live
• Identify risks early, escalate with solutions, drive resolution across internal and customer teams
• Maintain leadership-facing status updates and dashboards
• Coordinate with Sales, Product, Engineering, Analytics, Integrations, and QA on customer requirements
• Translate customer needs into internal workstreams; track cross-team dependencies
• Work with offshore R&D team (Pune, India) on integration specs and issue resolution
• Partner with Customer Success on handoffs, adoption milestones, and customer health
• Drive change management at customer sites: stakeholder alignment, resistance mitigation, executive sponsor engagement
• Deliver training for care managers, quality teams, and clinical staff
• Create workflow documentation, user guides, quick reference materials
• Identify and train customer super-users for post-go-live support
• Monitor adoption metrics and address barriers proactively
• Contribute to playbooks, templates, knowledge hubs, and checklists from hands-on experience
• Surface product gaps, workflow friction, and voice of the market feedback to Product and Engineering
• Help refine timelines, resource estimates, and scope definitions for future deals

Benefits

• Market-benchmarked base salary
• comprehensive benefits
• meaningful equity designed to give employees a true stake in what we’re building
• We align compensation to experience, scope, and expected impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees