The Implementation Manager at KorTerra will guide and lead the Implementation team towards excellence. They are responsible for giving new and existing customers a world-class experience as they begin or expand their relationship with KorTerra. The Implementation Manager will work with customers, sales, and support technicians to understand and deliver timely solutions that best fit the customer’s needs. This individual is a great communicator, a customer advocate, and possesses an understanding of both our software and the industry to guide customers toward the best possible solution during the implementation phase. This position reports to the Director of Customer Experience.