Implementation Manager

National Cooperative Bank. N.A. • Hillsboro, OH

1d

About The Position

Implementation Manager Act as project manager in the coordination and implementation of treasury management clients, serving as primary point of contact with clients, applicable 3 rd party vendors, business development officers, and internal departments for implementations and upgrades. 35% Successfully manage and direct the Implementation team, including resolving complex customer service and client onboarding issues, ensuring quality customer service is consistent with established service standards and company policy. 25% Develop and maintain operational policies, procedures, and workflows. Provide accurate and timely periodic reporting. 15% Perform ongoing management responsibilities, including coaching, training and guidance, performance reviews and departmental goal setting. 15% Assist in defining functional specifications regarding any system upgrades/integrations. 10%

Requirements

• Bachelor’s degree in business or related field preferred
• Five (5) years financial services experience
• Three (3) years managerial experience preferred
• Remittance processing knowledge
• Payments industry knowledge
• Bank operations experience
• Client implementation experience
• Digital banking products and services knowledge
• Property management industry experience
• Knowledge of Microsoft Office suite– advanced Excel skills
• Project management skills
• Ability to multi-task
• Well organized
• Strong analytical skills
• Problem solver

Nice To Haves

• Bachelor’s degree in business or related field preferred
• Three (3) years managerial experience preferred

Responsibilities

• Act as project manager in the coordination and implementation of treasury management clients
• Serve as primary point of contact with clients, applicable 3 rd party vendors, business development officers, and internal departments for implementations and upgrades.
• Successfully manage and direct the Implementation team, including resolving complex customer service and client onboarding issues
• Ensure quality customer service is consistent with established service standards and company policy.
• Develop and maintain operational policies, procedures, and workflows.
• Provide accurate and timely periodic reporting.
• Perform ongoing management responsibilities, including coaching, training and guidance, performance reviews and departmental goal setting.
• Assist in defining functional specifications regarding any system upgrades/integrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees