Implementation Manager - RCM/Healthcare

PARADIGM SENIOR SERVICES INC•North Miami, FL

1d•$60,000 - $70,000•Hybrid

About The Position

As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments.

Requirements

Minimum 2-3 years of customer success or customer implementation experience
Minimum 1-2 years of experience in the healthcare industry
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Excellent organizational and project management skills
Strong analytical and creative problem-solving skills
Experience with software/system integration and troubleshooting
Able to work in a fast-paced, high-volume environment

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

Responsibilities

Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
Be the primary point of contact during onboarding with clear, proactive communication
Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
Educate customers about the services available to them