As part of our Implementation team, you will be responsible for the implementation and growth of our customers. Acting as a trusted advisor, you will be responsible for developing long-term relationships, success planning, and delivering value to your customers - ensuring optimal onboarding & product adoption. What you’ll be doing: Helping customers to maximize the ROI from their subscriptions. Driving product adoption across the market. Working with Customer Success Managers to deliver great customer service. Ensuring professionalism and a high activity level within the team. Defining strategy in cooperation with your clients. Acting as a trusted adviser, advocating client's needs back to Trustpilot’s internal support, product, engineering, and sales teams. Who you are: Knowledge, experience & capabilities You have experience and knowledge within e-commerce, online marketing, SEO/Google Adwords, and/or software. Proven hands-on account management experience - customer-facing role, preferably in online marketing, internet or software industries You are experienced in building and maintaining strong relations with multiple stakeholders A proven track record in managing clients, account retention, and growth Adept at uncovering new revenue opportunities Possess a solid ability to manage tough conversations in a professional and solution-oriented manner A plus if you already have demonstrated experience with subscription-based renewal license models. Deep passion and understanding for processes & systems. Good communication skills. Adept at delivering the best customer service in a fast-paced environment. What’s in it for you: A competitive base salary ranging from $75,000 to $80,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits. A range of flexible working options to dedicate time to what matters to you 20 vacation days + 2 personal days +10 paid holidays per year Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist Full health insurance 401k matching your contributions dollar-for-dollar up to 4% of your base salary Discounted club membership at Life Time Fitness 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-KC1