Implementation Manager

Delta Dental of Michigan • Okemos, MI

2d • Hybrid

About The Position

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Position Description Leads the planning and execution of assigned account implementations, as well as the ongoing monitoring of those accounts post‑implementation.

Requirements

• Position requires a bachelor’s degree in business administration, marketing, public relations, communications, or related field and five years of experience in group health, dental, and/or vision benefit implementations, customer service, project management, sales, or account management.
• Will accept any suitable combination of education, training, or experience.
• Position requires knowledge of group dental contracts, summary plan and certificate language group eligibility file transfer process, claims processing system and subsystem capabilities is preferred; basic knowledge of dental terminology, dental procedures, and American Dental Association procedure codes; ability to effectively communicate with internal and external contacts; strong verbal and written communication skills and the ability to identify and resolve complex problems using independent judgment.
• Position also requires a well-maintained, UAW- assembled or CAW (Canadian Auto Workers)- assembled motor vehicle.
• Position also requires the use of a well-maintained vehicle manufactured by Chrysler, Ford, or General Motors while acting as a representative of Delta Dental of Michigan externally.

Nice To Haves

• Position requires knowledge of group dental contracts, summary plan and certificate language group eligibility file transfer process, claims processing system and subsystem capabilities is preferred; basic knowledge of dental terminology, dental procedures, and American Dental Association procedure codes

Responsibilities

• Evaluates, recommends and oversees all facets of assigned group implementations, including systems, contract, summary, mailings, and special requests, while scheduling, planning, and managing assignments.
• Works with the eligibility analyst to monitor eligibility testing and production loads.
• Creates and executes project plans including timelines, communications, assignments, and risk.
• Oversees accounts after implementation, including submitting changes and updates for groups.
• Coordinates with legal counsel to determine contractual issues and keeps current with DDPA guidelines and rules.
• Travels to group locations to develop relationships and participate in finalist meetings, initial implementation and post implementation meetings.
• Works with groups to gather requirements and ensure smooth implementations.
• May collaborate with Group Administration Implementation Specialist to ensure all implementation data input is accurate and documented.
• Assists in activities relating to bids/Requests for Proposal, which may include full completion and identification of contract/benefit differences for dental and vision products.
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Benefits

• Employees are offered a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.
• Employees are also eligible for annual incentive compensation based on annual business goals.
• Additionally, employees receive eight hours of paid volunteer time each year, access to an on-staff health coach and personal trainer, plus many other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level