Implementation Manager - Dallas, TX🇺🇸

Dental Monitoring•Dallas, TX

10d•Remote

About The Position

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeking talented individuals to join our team! 🦷 What is the added value of DentalMonitoring's solutions for its clients? 🦷 ✦ Our SaaS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space ✦ With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience ✦ Our handy tool, the Scanbox Pro™, helps to easily detect intraoral observations ✦ Their patients smile again 😁 If you are a Practice/Office Manager with a minimum of 5 years experience, the following may interest you! 📌 The Implementation Manager Role 📌 Manage the Implementation Specialists and Integration Consultants. Observe the general market, identify new or updated integration methods in accordance with company standards, strategies, and tactics, and introduce and train the Training and Implementation team at large. Work with corporate Training & Education department to ensure consistent implementation of training content and methods and providing feedback from the field on customer training needs and efficiency and effectiveness of training content and tools Understanding the DM value proposition and how significantly it can change a dental/ortho practice workflow Enable the ISP team to effectively manage the training process of newly acquired customers to ensure both clinical support along the complete customer adoption journey and continuous process improvement. Build and execute strategic account plans to exceed sales targets, company KPIs and objectives Build, motivate, develop and retain a high performing training and implementation team Partner with customers and KOLs to understand their business objectives and critical issues Attend trade shows, both local and international Manage underperformance effectively Collaborate with other Implementation Managers and Leads to aggregate critical feedback on team performance, market, and competitive trends; facilitating actionable goals and improvements for the Senior Manager of Implementation & Customer Experience to deliver to key stakeholders ⭐️ You will be successful in this role if ⭐️ Experience and proven success in a training/education/clinical role, either having worked as a Training and Implementation Specialist or industry equivalent. Strong leadership skills with the ability to inspire your team and coworkers A background in med-tech, dental or ortho required The ability to build and maintain positive mutual partnerships with internal and external customers Native Speaker of the local language Marketplace expert Minimum of 7-years' experience in the orthodontic or similar industry An intimate knowledge of the DentalMind product portfolio and services offered It would be fantastic if Strong organizational skills IT knowledge with a high appreciation for new technology Ability to influence and challenge customers' ways of thinking ✨ Our work environment ✨ A DentalMonitoring , our employees thrive because : We are collaborators! It is a core value, and our team of researchers, doctors, developers, salespeople, and all of our stakeholders work together to put our customers first! DentalMonitoring is a diverse, multicultural company: you can find more than 35 nationalities throughout our teams What we bring to our employees Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback Everyone is committed to supporting your professional development because we understand that no one can know everything We place significant importance on the quality of work-life balance Here are some perks that we offer our employees: Medical, Dental, and Vision Insurance Short-Term & Long-Term Disability Health Savings Account (HSA) and Flexible Spending Accounts (FSA) Basic and Supplemental Life Insurance Accident, Indemnity, and Critical Illness Coverage 401(k) Retirement Plan Paid Time Off (PTO) and Company Holidays

Requirements

Experience and proven success in a training/education/clinical role, either having worked as a Training and Implementation Specialist or industry equivalent.
Strong leadership skills with the ability to inspire your team and coworkers
A background in med-tech, dental or ortho required
The ability to build and maintain positive mutual partnerships with internal and external customers
Native Speaker of the local language
Marketplace expert
Minimum of 7-years' experience in the orthodontic or similar industry
An intimate knowledge of the DentalMind product portfolio and services offered

Nice To Haves

Strong organizational skills
IT knowledge with a high appreciation for new technology
Ability to influence and challenge customers' ways of thinking

Responsibilities

Manage the Implementation Specialists and Integration Consultants.
Observe the general market, identify new or updated integration methods in accordance with company standards, strategies, and tactics, and introduce and train the Training and Implementation team at large.
Work with corporate Training & Education department to ensure consistent implementation of training content and methods and providing feedback from the field on customer training needs and efficiency and effectiveness of training content and tools
Understanding the DM value proposition and how significantly it can change a dental/ortho practice workflow
Enable the ISP team to effectively manage the training process of newly acquired customers to ensure both clinical support along the complete customer adoption journey and continuous process improvement.
Build and execute strategic account plans to exceed sales targets, company KPIs and objectives
Build, motivate, develop and retain a high performing training and implementation team
Partner with customers and KOLs to understand their business objectives and critical issues
Attend trade shows, both local and international
Manage underperformance effectively
Collaborate with other Implementation Managers and Leads to aggregate critical feedback on team performance, market, and competitive trends; facilitating actionable goals and improvements for the Senior Manager of Implementation & Customer Experience to deliver to key stakeholders