Implementation Manager

National Cooperative Bank • Liberty Township, OH

2d

About The Position

Implementation Manager

Act as project manager in the coordination and implementation of treasury management clients, serving as primary point of contact with clients, applicable 3rd party vendors, business development officers, and internal departments for implementations and upgrades. 35%
Successfully manage and direct the Implementation team, including resolving complex customer service and client onboarding issues, ensuring quality customer service is consistent with established service standards and company policy.
Develop and maintain operational policies, procedures, and workflows. Provide accurate and timely periodic reporting.
Perform ongoing management responsibilities, including coaching, training and guidance, performance reviews and departmental goal setting. 15%
Assist in defining functional specifications regarding any system upgrades/integrations. 10%

Requirements

• Bachelor’s degree in business or related field preferred
• Five (5) years financial services experience
• Three (3) years managerial experience preferred
• Remittance processing knowledge
• Payments industry knowledge
• Bank operations experience
• Client implementation experience
• Digital banking products and services knowledge
• Property management industry experience
• Knowledge of Microsoft Office suite– advanced Excel skills
• Project management skills
• Ability to multi-task
• Well organized
• Strong analytical skills
• Problem solver

Responsibilities

• Act as project manager in the coordination and implementation of treasury management clients, serving as primary point of contact with clients, applicable 3rd party vendors, business development officers, and internal departments for implementations and upgrades.
• Successfully manage and direct the Implementation team, including resolving complex customer service and client onboarding issues, ensuring quality customer service is consistent with established service standards and company policy.
• Develop and maintain operational policies, procedures, and workflows. Provide accurate and timely periodic reporting.
• Perform ongoing management responsibilities, including coaching, training and guidance, performance reviews and departmental goal setting.
• Assist in defining functional specifications regarding any system upgrades/integrations.

What This Job Offers

• Career Level: Manager
• Number of Employees: 101-250 employees