Implementation Manager

JPMorgan Chase & Co.-posted about 2 months ago

Full-time • Mid Level

Philadelphia, PA

5,001-10,000 employees

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You have a minimum of 5 years of experience in a customer-facing role, preferably within a technology company, and are seeking your next career opportunity. This is the team for you! As an Implementation Manager within the InstaMed team at JPMorganChase, you will be required to maintain strong working relationships with other personnel in Sales, Contracting, Product Management and Technical Operations by managing end-to-end implementation projects for new and existing clients in an effective and expedient manner to ensure quality implementations for InstaMed's customers. You will be responsible for implementing InstaMed's solutions, directly or indirectly, with healthcare providers. You will also serve as a subject matter expert on InstaMed solutions, providing technical and consultative guidance to internal and external stakeholders to ensure optimal performance and functionality. The ideal candidate will have at least 5 years of client facing experience delivering technology solutions within the healthcare or payments industry. InstaMed, a JPMorganChase company, is a fast-paced healthcare technology company that powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.

Manage end-to-end implementation projects for new and existing clients in an effective and expedient manner to ensure quality implementations for InstaMed's customers.
Serve as a subject matter expert on InstaMed solutions, providing technical and consultative guidance to internal and external stakeholders to ensure optimal performance and functionality based on the customer's specific business needs.
Analyze and resolve technical issues through collaboration with internal teams, ensuring high levels of client satisfaction.
Conduct thorough assessment of customer requirements, utilize project checklists and project plans, and perform data integrity analysis throughout project lifecycle
Monitor implementation activities and effectively manage customer expectations through communication and planning to ensure a positive customer experience and full utilization of the InstaMed solutions.
Complete account setup and deliver end user training for full suite of InstaMed solutions per best practice.
Manage escalations to quickly address concerns that come up during Implementation.

Minimum 5 years of experience in a customer-facing position.
Prior experience in a technology company required.
Proven ability to manage multiple priorities simultaneously in a fast-paced environment without compromising quality.
Strong understanding of the healthcare or payments industry.
Detailed oriented, well organized, and driven to keep your book of business on track and updated in a timely manner.
Ability to rapidly understand the InstaMed Platform and solutions and acquire and apply new technical and industry knowledge quickly.
Sound judgment in setting customer expectations and managing sensitive customer situations.
Strong communication skills, both written and verbal.

Healthcare or payment experience preferred.

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