Implementation Manager, West

Ironclad•San Francisco, CA

1d•$130,000 - $135,000

About The Position

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Ironclad. Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers.

Requirements

3+ years as a customer facing project manager, technical program manager, or management consultant.
Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes.
You are a persuasive, results driven customer influencer with outstanding interpersonal skills.
You’re an exceptional verbal and written communicator.
You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.
You can learn and drive outcomes with minimal supervision.
You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.

Responsibilities

Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
Serve as the primary project escalation point of contact
Ensure alignment across all teams, internal and external
Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at