Odyssey-posted 2 months ago
$130,000 - $160,000/Yr
Full-time • Mid Level
11-50 employees

As implementation manager, you will be at the forefront of ensuring that the Odyssey platform is providing quantifiable value to our customers and our users. You will ensure that all implementations run smoothly, efficiently and exceed customer expectations. The implementation manager is the voice and advocate of the customer. Capturing this voice plays an integral role in the success of our product and company strategy. This requires a blend of strategic thinking, problem solving, project scoping and relationship management. This role will report directly into Odyssey’s Head of Implementation, who will be responsible for assigning your customers and helping shape your success criteria. This is a unique opportunity to join an early stage start-up and have a massive impact on Odyssey’s mission of ensuring access to high-quality education for families.

  • Deploy Odyssey to our customers; ensuring successful completion of contractual requirements and go-live milestones.
  • Become a trusted advisor to our State stakeholders.
  • Lead meetings and project plans with State stakeholders to help shape the future of the Odyssey platform.
  • Accomplish and exceed agreed upon goals with our customers to ensure renewal of contracts and positive case studies.
  • Collaboratively partner with all Odyssey teams (engineering, finance, operations, customer support, and more) to provide value to your portfolio of customers.
  • Work with the product team to help understand customer pain points.
  • Lead the development and execution of implementation timelines (internally and externally).
  • Ensure we’re deploying customers in a scalable, performant way.
  • 3+ years of experience in an implementation or customer success role (previously responsible for deployment of actual technology product).
  • Experience working in an early stage SaaS startup environment.
  • Strong technical acumen; although you may not write code for a living, you understand how to deploy technical systems and can be a trusted voice to have high-level technical discussions with the customer.
  • High degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
  • Owner mindset, strong sense of accountability, and creative problem solver; you are constantly working to overcome obstacles in order to push your plan forward; you do not expect somebody else to solve your problems for you.
  • A team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
  • Analytical mindset; ability to use SQL and/or advanced excel techniques to investigate data.
  • Experience working with government agencies is a plus.
  • Medical/Dental/Vision plan(s)
  • Health services
  • Short term disability
  • Unlimited PTO
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