Implementation Manager

Early Warning Services • New York, NY

134d • $99,000 - $123,000 • Hybrid

About The Position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Requirements

• Bachelor's degree in business, product management, finance, government, engineering or other related field.
• Prior experience in sales or technical customer relationship management.
• Six or more years of related work experience in US banking industry, payments or networks.
• Three or more years of technical pre-sales or consultative experience.
• Ability to travel up to 10%.

Nice To Haves

• Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies.
• Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python.

Responsibilities

• Build and maintain relationships with financial institutions and merchants as a product subject matter expert.
• Lead technical presentations and Joint Application Design (JAD) sessions to define and review business requirements.
• Partner with Sales to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development.
• Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations.
• Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.
• Ensure successful handoff of financial institutions and merchants to implementation team, support project kick-off sessions and technical support during implementation.
• Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans.
• Company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA).
• 401(k) Retirement Plan with a 100% Company Safe Harbor Match on your first 6% deferral.
• Unlimited Time Off for Exempt (salaried) employees.
• Generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning support through your Parenting journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree