Brellium-posted 3 months ago
$100,000 - $150,000/Yr
Full-time • Mid Level
New York, NY
11-50 employees

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

  • Develop project plans to implement Brellium’s core offerings with new customers by scoping their technical and clinical implementation needs, overall milestones and constraints, and forecasting actionable steps towards helping customers realize value.
  • Lead kickoff, implementation, and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagement.
  • Participate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives.
  • Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities.
  • Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories.
  • Work with Customer Success Leadership to develop and enforce best practices around implementation.
  • Conduct initial implementation meetings, backlog meetings, workflow meetings & go-live meetings including prep, pre-reads & follow-ups for all.
  • Provide solutions for customers with technical needs including API integrations, EMR connections, and new product development.
  • Manage project for go-live process (planning & execution).
  • Clarify requirements and implement feedback with engineering and customers.
  • Develop customer-facing content for implementation meetings and knowledge base references.
  • Create scalable processes for customer implementation from contract signature to ‘go-live’.
  • 4+ years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early stage startup or Management Consulting or Project Management experience.
  • Experience developing relationships with C-suite stakeholders.
  • Experience owning projects from end to end.
  • Strong customer-facing and presentation skills.
  • Strong organizational skills.
  • Enthusiasm for customer-facing work & excellence in the product space.
  • Extreme sense of ownership.
  • Live in NYC, or can move within the next 30 days.
  • Proven experience in software product development.
  • Healthcare technology or account management experience.
  • Prior coding or software development experience.
  • Hubspot (CRM) experience.
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 11 paid holidays each year
  • Flexible PTO
  • Training and professional development
  • Hybrid Work Schedule (4 days in-office)
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