Early Warning®-posted 2 months ago
$99,000 - $123,000/Yr
Full-time • Mid Level
Chicago, IL
251-500 employees

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

  • Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements.
  • Partner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development.
  • Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations.
  • Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.
  • Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation.
  • Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds.
  • Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
  • Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field.
  • Prior experience in sales or technical customer relationship management.
  • Six or more years of related work experience in US banking industry, payments or networks.
  • Three or more years of technical pre-sales or consultative experience.
  • Ability to travel up to 10%.
  • Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues.
  • Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python.
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave.
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
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