Implementation Manager

Govolution-posted 8 months ago
Fort Worth, TX
Credit Intermediation and Related Activities
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Deluxe Merchant Services+ is an industry-leading complete payment processing company that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

  • Coordinate customer onboarding and product implementation.
  • Project management, product needs analysis, status tracking and management reporting.
  • Provide support to our sales partners such as Request for Proposals review and generation, demonstrations, product needs analysis, and solution identification.
  • Manage client relationships during implementation.
  • Obtain critical information from all sources to support the client implementation.
  • Manage multiple projects on an ongoing basis.
  • Conduct product needs analysis for clients, identify the best product solution.
  • Identify needs gaps and propose solutions.
  • Address client issues that arise during the implementation.
  • Provide status tracking on implementations, communicate information to leadership.
  • Bachelor's Degree in a related field; OR HS/GED and 4 years relevant experience.
  • MS Office and PC-based tools.
  • Technical aptitude to learn and use software programs.
  • Ability to quickly understand the Deluxe Merchant Services suite of electronic payment products.
  • Must be 18 years of age or older.
  • Bachelor's Degree.
  • Excellent verbal & written communication.
  • Ability to prioritize and manage multiple tasks.
  • Skilled in engaging potential customers in professional dialogue.
  • Ability to build and maintain strong client relationships.
  • Healthcare (Medical, Dental, Vision).
  • Paid Time Off, Volunteer Time Off, and Holidays.
  • Employer-Matched Retirement Plan.
  • Employee Stock Purchase Plan.
  • Short-Term and Long-Term Disability.
  • Infertility Treatment, Adoption and Surrogacy Assistance.
  • Tuition Reimbursement.
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