Implementation Manager - Vice President

JPMorgan Chase-posted 4 months ago
Full-time • Senior
Tempe, AZ
Credit Intermediation and Related Activities
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Are you ready to lead and innovate in the world of finance? Join JP Morgan Chase as an Implementation Vice President and be at the forefront of delivering exceptional client experiences. This role offers you the opportunity to shape the future of treasury product implementations for global clients. Elevate your career with endless growth opportunities and make a meaningful impact in a dynamic and diverse team. Your expertise will drive innovation and success in a fast-paced environment. As an Implementation Manager Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.

  • Lead the implementation and training experience for assigned clients, ensuring a smooth onboarding process.
  • Connect with clients through Zoom, Email, and other collaborative technologies.
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
  • Manage client and partner expectations throughout the implementation process.
  • Implement mixed payable solutions and support clients with file mapping exercises.
  • Collaborate with Operations and Product Management to streamline processes.
  • Identify and manage business risks, showing ownership of issues.
  • Translate client requests into detailed technical specifications for treasury services.
  • Document meeting agendas, minutes, and project plans using Microsoft Office tools.
  • Demonstrate creative problem-solving and escalate issues when necessary.
  • Manage conflicts and facilitate discussions to create optimal solutions.
  • 7+ years of experience in implementing treasury products or similar financial services.
  • Proven track record in risk management and implementing mitigation strategies.
  • Demonstrated ability in strategic planning and resource allocation.
  • Advanced proficiency in data and tech literacy, including model interpretation.
  • Strong skills in stakeholder management and relationship building.
  • Technical project management experience in a client-facing environment.
  • Ability to communicate, partner, and influence effectively.
  • Comfort using technology such as WebEx, Zoom, and other collaboration tools.
  • Bachelor of Science or Bachelor of Arts Degree.
  • Passion for learning new operating models, technologies, and industry trends.
  • Technical client consulting experience to support technical roles.
  • PMP or other Project Management Certifications.
  • Experience in coaching or mentoring employees.
  • Strategic thinking with adaptability to change.
  • Experience in ERP, systems integration, or API space.
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