Implementation Manager - Strategic Accounts

Abridge-posted 3 months ago
Full-time • Mid Level
San Francisco, CA
251-500 employees
Telecommunications
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As an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You'll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that's built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.

  • Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments.
  • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
  • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
  • Identify and manage project risks and issues, and develop contingency plans as needed.
  • Set the standard for what incredible communication looks like.
  • Develop and execute against comprehensive testing plans with our most strategic partners.
  • Collaborate with support and operational management to identify and implement areas for process and tool improvements.
  • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations.
  • Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
  • Excel at communication and can synthesize information in a concise way.
  • Are extremely organized and detail oriented.
  • Can work with speed and are results driven.
  • Build strong relationships with various stakeholders at our partner sites.
  • Have the ability to smell smoke and escalate early, with proposed solutions.
  • Are creative and scrappy with strong problem solving skills.
  • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
  • Experience implementing electronic record systems and leading through build and testing phases.
  • Familiarity with systems requiring strict adherence to privacy and security protocols.
  • Knowledge of tiered support organizations and escalation protocols.
  • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
  • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees.
  • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.
  • 401k and Matching: Contribution matching to help invest in your future.
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
  • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.
  • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.
  • Compensation and Equity: Competitive compensation and equity grants for full time employees.
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