Implementation Manager - Payment Solutions

Versapay

161d • $90,000 - $110,000

About The Position

Versapay is seeking an Implementation Manager to oversee the end-to-end implementation process for new payment solution clients. This role involves guiding businesses through system integrations, merchant account setup, and the adoption of various digital payment features such as credit card processing, ACH, embedded payments, and virtual terminals. The Implementation Manager will collaborate closely with finance leaders, IT teams, and internal technical specialists to ensure a seamless onboarding experience and high customer satisfaction.

Requirements

• 4–7 years of project management experience in SaaS, fintech, or payment solutions.
• Knowledge of payment processing (gateways, processors, merchant onboarding, settlement flows).
• Experience with ERP/financial system integrations (NetSuite, Sage, Microsoft Dynamics).
• Strong understanding of compliance frameworks (PCI DSS, NACHA, KYC/AML) preferred.
• Excellent communication and client-facing skills, able to engage both finance executives and technical teams.
• PMP, Agile, or related certification a plus.

Responsibilities

• Lead onboarding projects for mid-market and enterprise clients adopting our payments platform.
• Manage project plans, timelines, and deliverables to ensure smooth go-live.
• Coordinate payment gateway, processor, and ERP/CRM integrations (e.g., NetSuite, Microsoft Dynamics, Sage).
• Oversee merchant account setup, payment workflows, and compliance requirements (PCI DSS, NACHA, KYC/AML).
• Support configuration of payment features including recurring billing, tokenization, payment portals, and embedded payments.
• Act as the main point of contact during onboarding, building trust with client finance and IT stakeholders.
• Run kickoff meetings, requirements workshops, and regular status calls.
• Translate technical payment processes into business outcomes for CFOs, controllers, and AR managers.
• Provide training and best practices for payment acceptance and reconciliation.
• Identify risks and blockers early; escalate as needed to keep projects on track.
• Work with product, engineering, and support teams to troubleshoot integration or settlement issues.
• Balance customer expectations, scope, and timelines to deliver high-quality onboarding experiences.
• Ensure clients adopt key payment features that reduce manual AR processes and accelerate cash flow.
• Partner with Customer Success to ensure a smooth transition to long-term account management.
• Document lessons learned and contribute to improving onboarding processes, templates, and playbooks.

Benefits

• $90,000 - $110,000 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees