Implentation Manager, New Practice Launch

Duet • New York, NY

4d

About The Position

We’re looking for a highly organized, execution-oriented Implentation Manager to lead our Launcher customers—new practices that come to Duet needing hands-on support to open their doors end to end.
In this role, you’ll act as the program lead for early-stage NP practices, guiding them through a complex, multi-workstream launch process that spans operations, clinical workflows, revenue readiness, and tooling. You’ll bring structure to ambiguity, translate big goals into executable plans, and ensure every practice launches confidently, compliantly, and on time.
This role is ideal for someone who loves implementation work, thrives in fast-moving environments, and takes pride in building strong foundations that set customers up for long-term success.

Requirements

• 5+ years total experience with 2+ years in a customer-facing implementation, onboarding, customer success, or project management role
• Proven experience leading complex, multi-step implementations with multiple stakeholders
• Strong project management instincts—you naturally create structure, timelines, and accountability
• Comfort operating in ambiguity and building the plane while flying it
• Analytical and detail-oriented; comfortable working in Excel/Google Sheets to track progress and outcomes
• Clear, confident communicator who can guide customers through complex decisions with empathy and authority

Nice To Haves

• Bonus points for experience in healthcare, primary care, practice operations, EHRs, billing, or credentialing

Responsibilities

• Own the end-to-end onboarding and launch experience for Launcher customers, from contract signature through go-live and early stabilization
• Develop and manage detailed implementation plans across multiple workstreams (operations, staffing readiness, systems, workflows, revenue enablement)
• Keep launches on track by proactively identifying risks, resolving blockers, and driving clear next steps with urgency and accountability
• Ensure new customers are educated and onboarded succinctly and patiently into our Revenue Cycle service
• Serve as the trusted day-to-day partner for new practice owners during the most critical phase of their journey
• Translate complex concepts into clear, actionable guidance for first-time or early-stage practice owners
• Ensure customers understand not just what to do, but why it matters for long-term operational and financial success
• Partner with the Head of Customer Ops to build and refine Launcher playbooks, templates, timelines, and checklists
• Identify patterns across launches and continuously improve the onboarding experience to make it faster, clearer, and more scalable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed