Implementation Manager (Lifestyle)
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About The Position
Remark is reshaping the e-commerce landscape by harnessing the power of AI and personalized support to solve a critical problem: the low conversion rates plaguing online shopping. Our platform connects shoppers with trained product experts, using AI to enhance every interaction and turn browsing into buying. With Remark, we're not just selling products; we're providing a seamless, personalized shopping experience that boosts revenue and builds loyalty. We're a mix of visionaries, tech enthusiasts, and, frankly, a few eccentrics who've sharpened our skills at giants like Amazon, Microsoft, and Salesforce. Now, we're channeling our collective expertise into building an environment that values curiosity, innovation, and a bit of fun along the way. We’re looking for an Implementation Manager to own the post-sale onboarding experience, ensuring brands transition smoothly from a signed deal to a fully operational partner on the Remark platform. This role sits at the intersection of sales, customer success, and analytics—you’ll take over once a deal is closed and guide brands through the onboarding process, ensuring a smooth launch while using data to track progress and optimize performance. Along the way, you’ll gain hands-on experience training human experts, fine-tuning AI models, and analyzing onboarding metrics to drive better outcomes. If you love working with customers, solving problems with data, and optimizing processes, this is a rare opportunity to play a critical role in shaping the onboarding experience for innovative e-commerce technology.
