The Implementation Manager will support the implementation and onboarding process of clients. This individual should be skilled, self-motivated, and results-oriented and can execute on plans to ensure customer retention for Euna Grants. Our Implementation Manager drives new customer onboarding and monitors & retrain existing accounts to ensure product adoption. This individual will be a product subject matter expert to best understand and apply client goals to product abilities. This role also supports the training and development of our department and works with cross functional teams to better understand the Euna Grants product. Reporting to the Professional Services Manager and working within the Implementation Team, this role works closely with Customer Success, Customer Support, and other members of the Implementation Team.