Implementation Manager, Enterprise

ShipMonk • Fort Lauderdale, FL

9d

About The Position

We’re looking for a sharp, organized, and relationship-driven Implementation Manager, Enterprise to quarterback the onboarding experience for our most complex and high-value merchant accounts. You won’t be writing code or configuring systems — but you will be the engine behind every moving part, ensuring that internal teams (Tech Solutions, Launch Ops, and more) are aligned, coordinated, and delivering flawlessly.
If you're obsessed with planning, love herding cross-functional cats, and can manage enterprise timelines with style and grace — then you’re our kind of people.

Requirements

• 4–6 years in project management, onboarding, or client implementations
• 3PL, logistics, eCommerce, or SaaS background a big bonus
• Experience leading enterprise clients through complex rollouts
• PMP, Lean Six Sigma, or similar cert? Sweet.
• Strong Google Suite + project management tool experience (Smartsheet, Asana, etc.)

Nice To Haves

• Bonus points for bilingual (English/Spanish)

Responsibilities

• Lead the Enterprise Launch Plan
• Align the Internal Crew
• Be the Merchant’s Guide (Without Doing Their Tech Work)
• Crush the Go-Live & Handoff
• Make Our Systems Smarter

Benefits

• Competitive Salary + Bonus
• Paid Time Off + Paid Holidays
• Health, Dental, Vision + 401k with Match
• Company Events, Wellness Programs & More
• HQ in Fort Lauderdale + Global Fulfillment Network
• Inclusive, Growth-Oriented Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees