Implementation Manager (Client Onboarding)

Versapay-posted 3 months ago
$100,000 - $120,000/Yr
Full-time • Mid Level
251-500 employees
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Versapay is seeking an Implementation Manager to lead new customers through the full implementation of our AR automation platform. This role involves orchestrating ERP integrations, workflow configuration, and customer training to ensure a seamless go-live experience. The Implementation Manager will guide CFOs, controllers, and AR managers through transformative changes in their receivables management processes.

  • Manage end-to-end onboarding projects for mid-market and enterprise customers adopting AR automation solutions.
  • Develop and execute project plans, including timelines, milestones, and resource allocation.
  • Lead requirements-gathering sessions with client stakeholders to align platform configuration with existing AR processes.
  • Oversee ERP, CRM, and payment system integrations (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
  • Ensure smooth data migration, testing, and client sign-off.
  • Act as the primary point of contact throughout onboarding, building trust with finance and IT stakeholders.
  • Provide regular status updates, risk management, and executive-level reporting.
  • Translate technical requirements into business terms and ensure customer confidence in the transition.
  • Deliver onboarding workshops, training sessions, and best practice guidance.
  • Identify and proactively manage risks, dependencies, and blockers to keep projects on track.
  • Escalate critical issues and coordinate solutions with internal product, engineering, and support teams.
  • Balance scope, timeline, and quality to ensure projects deliver expected outcomes.
  • Drive adoption of automation features such as electronic invoicing, collections workflows, cash application, and digital payments.
  • Ensure customers achieve measurable improvements in efficiency, DSO, and customer satisfaction.
  • Partner with Customer Success to transition clients smoothly into long-term relationships post-go-live.
  • 4–7 years of project management experience in SaaS or technology implementations, preferably in fintech, ERP, or finance system rollouts.
  • Knowledge of Accounts Receivable processes (billing, collections, cash application, dispute management) strongly preferred.
  • Experience managing ERP or financial software integrations (SAP, Oracle, NetSuite, Infor, Microsoft Dynamics).
  • Excellent communication and stakeholder management skills, with the ability to engage both finance executives and technical teams.
  • Strong organizational skills, with a proven track record of delivering projects on time and on budget.
  • PMP, PRINCE2, or Agile certification is a plus.
  • $100,000 - $120,000 a year
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