Implementation Lead

CLEAResult • SC

150d • $83,000 - $124,600

About The Position

We are looking for a talented individual to join CLEAResult as an Implementation Lead. The Implementation Lead plays a pivotal role in driving the successful delivery of technology solutions across multiple programs and clients. The Lead is expected to provide strategic and operational leadership to teams of Implementation Consultants, ensuring consistency, quality, and scalability in delivery. The Lead also provides Customer Success Manager for key or high-impact clients, acting as a trusted advisor and escalation point. This role is ideal for a seasoned implementation professional with a strong grasp of enterprise delivery, stakeholder management, SaaS technologies (Salesforce, Magento, Drupal & more) and cross-functional coordination.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 8–12+ years of experience in implementation, consulting, or project leadership roles, preferably in a SaaS or professional services environment.
• Demonstrated experience leading cross-functional teams and managing complex client relationships.
• Advanced knowledge of implementation methodologies, SDLC, and enterprise project management.
• Proven ability to manage multiple projects and teams simultaneously in a matrixed environment.
• Exceptional communication and stakeholder management skills.
• Deep expertise in configuring and deploying commercial SaaS platforms.
• Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana).
• Analytical mindset with a focus on problem-solving, risk management, and continuous improvement.

Responsibilities

• Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy.
• Serve as a mentor and escalation point for Implementation Consultants, providing guidance on complex configurations, client challenges, and delivery risks.
• Establish and enforce implementation standards, templates, and best practices across projects.
• Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals.
• Prepare and deliver clear, concise presentations on implementation strategies, project progress, and key outcomes to stakeholders at all levels of the organization, including executive leadership.
• Coordinate across multiple project teams to ensure resource alignment, risk mitigation, and consistent delivery quality.
• Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work across projects.
• Provide oversight for implementation activities across projects, ensuring configurations and processes align with platform standards, business requirements, and organizational best practices.
• Review outputs from requirement gathering and solutioning sessions led by Implementation Consultants to ensure deliverables meet expectations, are feasible, and align with strategic goals.
• Ensure all implementations adhere to platform standards, compliance requirements, and scalability principles, and that documentation is complete, consistent, and aligned with organizational guidelines.
• Identify opportunities to streamline implementation processes and improve delivery efficiency.
• Lead retrospectives and post-mortems to capture lessons learned and drive continuous improvement.
• Contribute to the evolution of the implementation methodology and knowledge base.

Benefits

• Medical, Dental, and Vision Insurance; company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program.
• Employee Assistance Program.
• Access to on-demand training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees