About the position
At Slice, our business is built on trust. We are obsessed with ensuring every experience our shop owners have is of the highest quality, helping to ensure we are always making both the shops and their owners better. At the core of this is how our shops experience our products and services for the very first time. This critical role is responsible for leading the execution of a scalable, world-class implementation process — including hardware and software installations, seamless product onboarding across all Slice offerings, delivering exceptional customer experiences, and driving operational excellence for pizzeria owners embracing the Slice platform.
Responsibilities
- Serve as an on-site Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies.
- Own the installation, training, and adoption process for new shops across all products, ensuring shop owners and staff are fully equipped to use our solutions successfully.
- Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption.
- Assist with the success of our shops by providing stellar on-site support to ensure a smooth transition and long-term adoption of all products.
- Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform.
- Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network.
- Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite.
Requirements
- Preferred 3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical.
- Preferred 1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!).
- Passionate about tech innovation and bridging technology gaps by educating owners through a combination of on-site, web-based, and phone interactions.
- Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional.
- Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends.
- Experienced in troubleshooting both wired and wireless hardware and network issues, both remotely and on-site.
- Comfortable providing field-based technical support, training, and hands-on resolution directly with shop owners and staff.
- Very comfortable using all types of technology — software, hardware, networking — with the ability to clearly explain how things work to shop owners and staff.
- Excellent written and verbal communication skills.
- Spanish language skills are a plus.
- Strong analytical and problem-solving skills.
- Detail-oriented with excellent organizational, prioritization, and multitasking abilities.
- Comfortable working with remote teams and across time zones to develop a cohesive work environment (prior experience a plus!).
Benefits
- Flexible PTO
- Market leading medical, vision and dental insurance
- 401K matching up to 4%
- Personal development & wellness reimbursement/stipend
- Weekly pizza stipend
