Implementation Engineer

i3 Verticals • Temple, GA

76d

About The Position

The Implementation Engineer is responsible for ensuring successful implementation of software solutions for clients. This role involves reviewing contracts, consulting with stakeholders, and providing support throughout the implementation process. The engineer will analyze client needs, install and configure software, create test cases, and provide training and support to clients. The position requires strong communication skills and the ability to maintain positive relationships with both internal and external partners.

Requirements

• Associate degree in accounting related field or 2+ years of software/IT client service experience
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
• Excellent communication skills with ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Self-starter
• Detail-oriented
• Ability to prioritize work and meet deadlines

Nice To Haves

• 2+ years' experience in a software training and implementation environment
• 2+ years' experience with financials/accounting
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy

Responsibilities

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client's business processes
• Reports project/workstream statuses/risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client's needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go live and post go live
• Triages, debugs and resolves defects
• Migrates solution to production and performs post-production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees